Room Reservation Policies
A minimum deposit of 2 nights rent is required for all reservations. Additional deposits are required on reservations for packages, shows and attractions tickets, pontoon boats, ski-bass boats and bass boats.
The standard cancellation deadline for reservations is 21 days prior to arrival date. (28 days for 3 and 4 bedroom units at Indian Point Lodge)
For reservations made between 21 days and 7 days prior to arrival date the cancellation deadline is by 9:00pm CST if the reservations were made before 5:00pm CST or by 11:00am CST the next day if the reservations were made after 5:00pm CST.
For reservations made later that 7 days prior to arrival date the cancellation deadline is upon completion of the reservation.
Payment of Balance
Payment of the balance on reservations is due upon arrival for the dates and accommodations reserved. Payments may be made with cash, travelers checks, money order or credit card (Matercard, Visa, Discover, American Express, Diners or Carte Blanche). Personal checks on U.S. bank accounts for amounts over $150 are accepted for payments of balance due.
Our cancellation policy is intended to be fair with our guests and yet prevent loss of income to our business. Since our location is such that we do not have a large volume of traffic past our office, we depend almost entirely upon advance reservations. Also, since our business is seasonal with high occupancies during the prime seasons, each nights room rent is critical. Once we reserve a unit for a guest, we remove that unit from availability, refusing all other requests for it.
If a guest cancels a reservation prior to the cancellation deadline, we will refund the deposit less a 10% cancellation fee.
If a guest cancels a reservation after the cancellation deadline, the deposit will be refunded, less a 10% cancellation fee,
only if we can re-rent the reservation completely with another party. Refunds for early departures are contingent upon the unit being re-rented to another party.
Cancellations of reservations and deposit refunds for shows and attractions are subject to the policies of the respective venues.
Boat Reservation Policies
Deposit Amount & Payment of Balance
A 50% deposit of the total rental charged to a credit card is required on advance reservations for bass boats, ski & bass boats and pontoon boats. The balance of the total rental is due upon arrival.
For in-house guests the total rental must be paid in full when reserved. A credit card imprint is required as a damage deposit at the time of the rental.
The deposit and balance paid on boat rentals will be refunded only for severe weather, mechanical failure or if the cancelled reservation is filled completely with another guest.
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